The world’s oldest known complaint letter was written to a Sumerian copper merchant named Ea-Nasir almost 4000 years ago on a clay tablet: “You put ingots which were not good before my messenger and said: ‘If you want to take them, take them; if you do not want to take them, go away!'”
A 75 year old woman was arrested after she took a hammer to a Comcast customer service center and smashed up the waiting room. “It had never occurred to me to take a hammer to a phone company before, but I was just so upset…”
Dick’s Last Resort, an American bar and restaurant chain, encourages the staff to act obnoxiously towards their customers. The restaurant has its origins in the owners’ original opening of a “fine-dining” establishment. The establishment was a failure, which resulted in bankruptcy. Rather than continue with the upscale restaurant motif, the owners retooled their efforts and decided to “go sloppy”. The end result was a success, leading to the creation of six additional locations.
In 2007, a 75 year old woman from Virginia named Mona Shaw, smashed up a Comcast office with a hammer from being fed up with their poor customer service.
In 2007, a 75 year old woman smashed up a Comcast office with a hammer because she was fed up with their poor customer service.
There is a cafe in France which charges €7 a coffee to rude customers and €1.40 to people who talk politely to wait staff.
A lady passed away because a supervisor had told the coworker trying to resuscitate her to stop, and “get back on the phone and take care of customers.”