The practice of playing music for callers on hold began with a faulty phone line connection. A loose wire touching the steel frame of an office building caused it to act as a giant radio receiver, allowing callers to hear music from local radio stations while they waited on hold.
There is a small café in France that sells coffee to rude customers for €7 while polite customers get coffee for €1.40.
Piggly Wiggly was the first true self-service grocery store. Before their founding in September 6, 1916, grocery stores did not allow their customers to gather their own goods. Instead, a customer would give a list of items to a clerk, who would then go through the store, gathering them.
During combat, a US Marine’s rifle jammed, so he called customer service to help him fix it.
The world’s oldest known complaint letter was written to a Sumerian copper merchant named Ea-Nasir almost 4000 years ago on a clay tablet: “You put ingots which were not good before my messenger and said: ‘If you want to take them, take them; if you do not want to take them, go away!'”
A 75 year old woman was arrested after she took a hammer to a Comcast customer service center and smashed up the waiting room. “It had never occurred to me to take a hammer to a phone company before, but I was just so upset…”
Dick’s Last Resort, an American bar and restaurant chain, encourages the staff to act obnoxiously towards their customers. The restaurant has its origins in the owners’ original opening of a “fine-dining” establishment. The establishment was a failure, which resulted in bankruptcy. Rather than continue with the upscale restaurant motif, the owners retooled their efforts and decided to “go sloppy”. The end result was a success, leading to the creation of six additional locations.
In 2007, a 75 year old woman from Virginia named Mona Shaw, smashed up a Comcast office with a hammer from being fed up with their poor customer service.
In 2007, a 75 year old woman smashed up a Comcast office with a hammer because she was fed up with their poor customer service.
There is a cafe in France which charges €7 a coffee to rude customers and €1.40 to people who talk politely to wait staff.